Privacy Policy

Privacy Policy


We take privacy seriously. In December 2000, the Privacy Amendment (Private Sector) Act 2000 (the Amendment Act) was passed by Federal Parliament. The new Act came into effect for most organisations covered by the Privacy Act on 21 December 2001. There are 10 National Privacy Principles:

  1. Collection
  2. Use and disclosure
  3. Data quality
  4. Data security
  5. Openness
  6. Access and correction
  7. Identifiers
  8. Anonymity
  9. Transborder data flows
  10. Sensitive information

We currently retain and will, from time to time, collect information from our customers and other groups and individuals. This information is collected and used primarily to provide information in the form of newsletters, faxes, flyers, emails and other material.

Information that is retained by us is updated upon receipt of notification of changes and is protected from distribution outside the Business, except with the permission of each relevant company or individual.

Wherever possible, we will offer companies and individuals the option of not identifying them in any transactions where information is collected or retained.

Information will not be provided to foreign countries unless an express authority is received by the relevant member, company of individual or paragraphs a) to f) of Principle 9 of the National Privacy Principles applies.

Sensitive information will not be collected about individuals unless we are provided with an express authority, or paragraphs clauses 10.1 to 10.3 and all-inclusive paragraphs of Principle 10 of the National Privacy Principles apply.

Privacy Officer

If you wish to view the information we hold on file about you or require changes or to have your information deleted, please contact our privacy office at 07 47242522 or email

Requests for information

Information regarding services and other relevant information can generally be obtained by phone, fax, in person, email.

Personal details provided to us in order to supply requested information would only be retained in order that the supply of information may be undertaken.

Requests for anonymity

Will be offered to persons seeking or providing information in all correspondence as well as electronic media (website and email).

Important links and contact details

For full details regarding the 10 National Privacy Principles including all clauses and legislation:

The Privacy Commissioner can be contacted at:

Telephone: 1300 363 992 (for the cost of a local call anywhere in Australia)
TTY: 1800 620 241 (this number is dedicated for the hearing impaired only)

Post: GPO Box 5218, Sydney NSW 1042
Facsimile: +61 (02) 9284 9666