At il Mondo, we stand behind the quality of the products we sell. Our shipments are carefully inspected before leaving the store.
Returns and Exchanges
il Mondo will refund the cost of the return postage only if items have a manufactures fault. You may only return an item purchased if it is pre arranged and pre-authorised and pending inspection, a refund, credit or exchange will be issued to you for the value of the item. Timeframe to lodge a claim is 48 hours to (07) 47242522.
Damaged Goods in Transit
Timeframe to claim damaged goods in transit is 48 hours. Damaged goods in transit will receive a replacement of the item or a web/store credit. These returns must be arranged and pre-authorised and pending inspection to (07) 47242522.
Il Mondo will take back any undamaged item within 14 days of purchase as long as the item purchased is returned in its original condition including undamaged packaging and is accompanied by proof of purchase. Delivery and handling charges on returns are not refunded for incorrect choice these will have to be returned to us at the customer’s cost and risk.
Important Notes to Remember:
Please keep original packaging as refunds, replacements and exchanges will only be valid if you have the original packaging of the item you have either purchased or received.
Delivery fees are non-refundable. To return an item by mail, please phone our
office on (07) 47242522 to arrange the return of your parcel:
Claims for Damaged stock and manufactures faults must be received within 48 hours by notifying the store by telephone 0747242522. After this no claims will be recognised.
Incorrectly Addressed Orders
Please make sure that when you place an order your address is correct; if parcels are incorrectly addressed they will automatically be returned to il Mondo. As a result of this error you will be charged additional postage should you re-order the item.
With orders that cannot be supplied we will email you with information regarding when your order will be available and possible substitutes for your order. If this does not satisfy you we will give you a full refund.
All prices are in Australian Dollars. We do not accept any other currency.