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Exchange and Refund Policy

Exchange and Refund Policy

 

At il Mondo, we stand behind the quality of the products we sell. Our shipments are carefully inspected before leaving the store.

 

Returns and Exchanges

 

Manufacturers Faults

il Mondo will refund the cost of the return postage only if items have a manufacture fault. You may only return an item purchased if it is pre arranged and pre-authorised and pending inspection, a refund, credit or exchange will be issued to you for the value of the item. Timeframe to lodge a claim is 48 hours after receipt of goods to (07) 4724 2522.

Please note we cannot accept returns on food and perishable items.

 

Damaged Goods in Transit

Timeframe to claim damaged goods in transit is 48 hours. Damaged goods in transit will receive a replacement of the item or a web/store credit. These returns must be arranged and pre-authorised and pending inspection to (07) 4724 2522.

Please note that we DO NOT offer any guarantee on glass items that we have listed on the website as COLLECT FROM STORE only and you choose to have these shipped at your own risk.

 

Important Notes to Remember:

Please keep original packaging as refunds, replacements and exchanges will only be valid if you have the original packaging of the item you have either purchased or received.

 

Delivery fees are non-refundable. To return an item by mail, please phone our office on (07) 47242522 to arrange the return of your parcel:

Claims for Damaged stock and manufactures faults must be received within 48 hours by notifying the store by telephone 0747242522. After this no claims will be recognised.

 

Incorrectly Addressed Orders
Please make sure that when you place an order your address is correct; if parcels are incorrectly addressed they will automatically be returned to il Mondo.  As a result of this error you will be charged additional postage should you re-order the item.

 

Unfulfilled Orders

With orders that cannot be supplied we will email you with information regarding when your order will be available and possible substitutes for your order. If this does not satisfy you we will give you a full refund.

 

Site Prices  

All prices are in Australian Dollars. We do not accept any other currency.